When in Doubt, Ask Before You Act

Compliance questions aren't always obvious.

Sometimes we recognize immediately when something needs to be reported or brought to someone's attention. Other times, it may simply be a feeling that something doesn't seem quite right. Maybe you're unsure whether information can be shared, whether a particular process was followed correctly, how something should be documented, or whether an unusual situation creates a compliance concern.

That's exactly when we want you to ask.

You don't need to know which regulation applies. You don't need to determine whether a policy was violated. And you certainly don't need to investigate the situation yourself. Sometimes the most important thing you can do is simply raise the question.

At East House, we would much rather spend five minutes helping you think through a question beforehand than spend hours trying to resolve a problem afterward.

Asking questions early gives us an opportunity to clarify expectations, identify potential risks, and prevent small issues from becoming larger ones. It also helps us recognize when a policy, process, or expectation may not be as clear as we thought.

Compliance isn't just about responding when something goes wrong. A strong compliance culture is one where employees feel comfortable asking before acting when they're uncertain.

So, the next time something doesn't seem quite right, trust that instinct and ask the question.

You don't need to know whether something is a compliance issue before contacting Compliance. That's our job. Your job is simply to ask.

Remember: You Have Options

If you have a compliance question or concern, you can always reach out directly to the QA/Compliance Department. If you prefer to remain anonymous, you may report a concern through the East House Compliance Hotline at 585-238-4894.

Speaking up, whether by asking a question, raising a concern, or making an anonymous report, helps protect the people we serve, our coworkers, and East House.