Making the Connection: Conversations Around Integrated Care

• Date & Time: February 19, 2026 | 10:00–11:00 am

• Theme: Mental Health and Substance Use Harm Reduction, An Overview

• Presenter: Adam Viera, MPH, PhD

• Registration: Register here . Please Note: If this is your first time using NYU McSilver Training and Technical Assistance Centers, you will need to create an account.

Safety for All: Verbal De-escalation Strategies

Presented by Alliance for Rights and Recovery

Description:
Learn practical techniques to manage and defuse challenging interactions safely and respectfully. Focus areas:

• Recognizing early warning signs of agitation

• Using calm and neutral language

• Maintaining personal boundaries

• Fostering collaborative problem-solving

Presenter: Enrica Paladino

Two Options (Part 1 & Part 2):

Option 1:

• Part 1: Wednesday, February 25, 2026 | 10:30–12:00 pm (Zoom)

• Part 2: Wednesday, March 4, 2026 | 12:00–1:30 pm (In Person)

Option 2:

• Part 1: Monday, March 23, 2026 | 4:00–6:00 pm (Zoom)

• Part 2: Monday, April 6, 2026 | 4:00–6:00 pm (In Person)

Registration: Contact Christine Staheli

Mental Health First Aid

Internationally Recognized Training

• Date & Time: Tuesday, March 9, 2026 | 8:00 am – 4:30 pm

• Description: Gain essential skills to identify, understand, and respond to signs of mental health and substance use challenges in adults. Learn strategies to support individuals in crisis and promote mental wellness.

• Registration: Register here

Engagement Strategies (Blue Cross/Blue Shield)

• Date & Time: Thursday, March 12, 2026 | 10:00–11:15 am

• Length: 1 hour 15 minutes

• Description: Learn skills to engage members effectively and support treatment goals, including:

• Defining resistance & discord

• Exploring the role of trauma

• Examining sympathy vs. empathy

• Practicing OARS engagement skills

• Importance of self-care

• Registration: Join via Teams

Harm Reduction for Co-Occurring Disorders in Outpatient Settings

• Date & Time: March 19, 2026 | 10:00–11:00 am

• Presenter: Steven Rozycki, LMSW, CASAC-M

• Registration: Register here  Please Note: If this is your first time using NYU McSilver Training and Technical Assistance Centers, you will need to create an account.

Q1 Mandatory Trainings – Deadline March 31, 2026

All staff must complete the following trainings by March 31, 2026. Completing on time ensures compliance, safe high-quality care, and protection of funding. Staff not completing trainings may receive formal follow-up or corrective action.

Required Trainings:

• Applying HIPAA Regulations in Behavioral Health Care

• Sexual Harassment: NY Mandated Training

• Basics of Corporate Compliance

Tip: Check your Relias dashboard regularly. Questions or access issues? Contact Christine Staheli at cstaheli@easthouse.org

Learn • Apply • Reflect

Whether or not you attend a workshop, take a moment to reflect:

• How can you approach interactions with clients or colleagues safely, respectfully, and consistently?

• What small changes can you implement this week to strengthen collaboration or prevent escalation?

• How can lessons from trainings inform your decision-making, problem-solving, and leadership?

Micro-Learning Moment

Quick Tip: When a client shows agitation, pause and practice one de-escalation strategy:

• Lower your voice

• Maintain neutral body language

• Give space

• Offer a validating statement, e.g., “I can see this is frustrating. Let’s work together on this.”

Small, intentional steps prevent escalation and build trust.